Decision automation is any technology that automatically makes a decision that could have been made by a human. This includes simple hardcoded business rules such as an elevator that returns to the ground floor when it's not busy. Alternatively, a decision may be configurable by users. For example, an elevator may be configured to go to the restaurant floor of a hotel when it's not busy. In other cases, complex algorithms may be used to implement decision making such as an elevator that automatically optimizes its behavior for the traffic patterns of a building.
In some cases, decisions are partially automated. For example, an automation may seek approval or input from a human before making a decision. In other cases, technologies are designed to support human decisions with information without making decisions automatically.
A decision that's made by technology that might have been made by a human.
Speed and consistency of decisions.
Decisions that are rigid and uncompromising.
Failure to handle exceptional circumstances. Noncompliance to regulations that require human decisions in a given situation.Implementing decision automation in a way that fails to learn from failures and successes of decisions.Suboptimal decisions that rely on a narrow set of data points.
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