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Capability management is the process of directing and controlling a business as a set of capabilities that can be identified, implemented, measured and improved. CapabilitiesBusiness capabilities describe what a business does. In many cases, capabilities form a hierarchy with two or three levels of detail that typically correspond to the structure of an organization.
ExampleA fast moving consumer goods company manages business capabilities such as manufacturing, product development, promotion, sales, distribution and supply chain. Each capability is continually measured and improved. Capabilities are broken down to several levels. For example, sales is composed of capabilities such as lead generation, opportunity management, proposals and customer relationship management.|
Type | | Definition | The process of directing and controlling a business as a set of capabilities that can be identified, implemented, measured and improved. | Related Concepts | |
Management
This is the complete list of articles we have written about management.
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What business architects do.
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A definition of distinctive capability with a few examples.
The definition of business functions with examples.
The definition of organization design with examples.
Common examples of process requirements.
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The difference between competitive advantage and distinctive capability.
An overview of a common business strategy.
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