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Soft services are services that are directly used by people.Hard services are services that aren't directly used by people but exist to support soft services or business functions such as automation.
ExampleThe terms soft service and hard service are associated with facility management but can potentially be applied to any business services. As an example, a reception desk or conference room at a data center is a soft service. Hard services including things like heating, cooling, ventilation, backup power and security that support both soft services and the computing functions of the facility.|
| Soft Services | Hard Services | Definition | Services used directly by people. | Services not used directly by people. |
Management
This is the complete list of articles we have written about management.
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The definition of facility management.
A definition of cold standby with a few examples.
An overview of facilities with examples.
An overview of building facilities with examples.
An overview of building infrastructure with examples.
An overview of facility services with examples.
An overview of building operations with examples.
An overview of business facilities with examples.
A guide to management techniques.
A list of techniques for developing and implementing a strategy.
The basics of productivity.
A guide to project management.
The common types of internal benchmarking.
A definition of internal customer with examples.
A definition of business optimization with examples.
The common types of team objective.
A definition of internal stakeholder with examples.
An overview of the different types of management planning.
A definition of management with examples.
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